We're rolling out a few exciting features for our video call: layouts, active speakers and frictionless cancellation.
New call layouts
We have added new layouts to the live video calls.
The active speaker is now marked with a green border during calls. This is particularly useful for calls with multiple participants.
It's now possible to cancel sessions directly from an email, instead of requiring testers to log in to PingPong.
Changed the notification messages in our video call.
Multiple moderator feature (beta) is finally here
We implemented the multiple moderator feature that is now available under our enterprise plans. This allows team members to select if they'd like to join the session as a Spectator or Moderator. Having multiple moderators on the call makes user interviews a great team exercise by allowing more than one team member to ask and interact with the user.
Delete teams, projects or recordings individually
We've implemented a delete feature for teams, project and recordings. These removals are instant and irreversible.
New tag for example projects
We added a new 'sample' tag on the Example research project to help distinguish it from your actual projects and sessions. These are now also easily deletable with the new delete feature.
We fixed some minor vulnerabilities in our video player.
Multiple moderator (beta)
With this update, we're launching our multiple moderator feature in beta that'll make it possible for multiple moderators to join the session. Multiple moderator feature requires a subscription.
You can now toggle overbooking protection in your profile settings to prevent PingPong sessions from being booked over any other events that are already scheduled in your connected calendar.
Improved call issue detection
Participants won't be able to join the call with any detected issues (no camera/microphone found, no permissions, etc.) This is to prevent potential confusion during the call.
Shared recording restrictions
User accessing the shared version of a recording can not edit/delete notes or clips anymore.
Projects now expire after 2 years
In addition to the recordings, projects now also expire when they reach 2 years of age. What happens when a project expires:
New participant selection icon
We have added an indicator to show whether your project automatically/manually allow matching users to book a session.
We've disabled the sound notification when someone joins your session as a spectator.
3rd party call integration
You can now choose to conduct video calls through external video platforms. Users will receive your 3rd party session links in the reminders and will be able to join you directly outside of PingPong.
Advanced tester selection options
Added the ability to select users manually based on their screener answers or profile data.
E-mail verification is now required when signing up or changing e-mail addresses as testers or researchers.
Notes and chat improvements
The number of unread chat messages or notes are now displayed on the bottom of your toolbar during your sessions.
A chat message is now shown when participants join the call.
We've made a number of changes regarding the security of our databases.
You can now download the text transcript or all your notes from each session in txt format. Import these into your Miro boards/spreadheets or whatever your tool of choice is to analyse your research findings.
We added a link to our Help Center in the profile dropdown.
We now have different password reset forms for tester and researcher accounts, since they have different password strength requirements.
Fixed a bug which occasionally caused custom compensations to reset to default on some projects.
Introducing the Microsoft SSO
In addition to the passwordless Google login option, you can now sign on with your Microsoft (Azure) accounts as well. This security feature will make our customers life simpler and safer if they're using Microsoft SSO.
New session review design
The session review page you get after each session on PingPong has received a visual overhaul. The update should provide more clarity on the available options and a nicer overall look.
Calendar event invitations
We are now including calendar event invitations in the session confirmation emails. These .ics files can be opened with all major calendars providing a way to create calendar events with a single click for your PingPong sessions. These events are private, no one else will see your email address.
We send similar emails to the testers as well which will hopefully improve the show-up rate a bit further.
Compensation shown in project details
The compensation offered to the participants of your project is now shown at the first step of the set up process. For already started projects the compensation is visible in the left sidebar. This is particularly useful if you regularly run projects with different compensations.
Fixed the position of a few particularly pesky carets throughout the app.
New assign moderator feature: You can now assign different moderators to each session individually. This is perfect for teams to distribute the moderating tasks in a project however you like.
We have renamed the two session cancel options to better reflect their functionality.
Fixed an issue with longer transcriptions failing to load in time. Transcriptions should now process in about 5-15 minutes depending on session length.
Added the 'Other' gender option to the already existing options (female / male / rather not say).
We now require researcher accounts to have a much stronger password (at least 16 characters including special characters). We are planning to introduce more passwordless authentication methods in the future in addition to the currently available Google login.
We are now displaying messages to both participating if either party is having network issues during the call. The system will try to reconnect the participants automatically for 30 seconds in case their connection has been lost.
Fixed an issue where the in-call emoji markers were created with wrong timestamps.
Adjusted the call settings layout in Firefox.