Changelog

Calendar event invitations included with session confirmation emails

Calendar event invitations included with session confirmation emails
Added

Calendar event invitations

We are now including calendar event invitations in the session confirmation emails. These .ics files can be opened with all major calendars providing a way to create calendar events with a single click for your PingPong sessions. These events are private, no one else will see your email address.

We send similar emails to the testers as well which will hopefully improve the show-up rate a bit further.

Compensation shown in project details

The compensation offered to the participants of your project is now shown at the first step of the set up process. For already started projects the compensation is visible in the left sidebar. This is particularly useful if you regularly run projects with different compensations.

Changed
Security
Fixed

Fixed the position of a few particularly pesky carets throughout the app.

Deprecated
Removed
Zsolt

Improvements on the moderator assign feature and other fixes

Improvements on the moderator assign feature and other fixes
Added
  • Session moderators now receive an email when a new session gets assigned to them. If the user’s calendar is connected to PingPong, a calendar event is also created automatically.
  • Changing the moderator is no longer possible after either participant (the tester or the moderator) has joined the call to avoid the edge cases where in-session moderator change doesn’t work.
  • Testers who use Facebook login have the option to remove all their associated data from our systems with a single click.
Changed
Security
Fixed
  • Fixed an issue that caused recordings to be out of sync in some cases.
  • Reviewing the session while the tester is still in the call now successfully closes the session. Processing will also start automatically.
  • Corrected typos.
Deprecated
Removed
Zsolt

Assign moderators to sessions individually

Assign moderators to sessions individually
Added

New assign moderator feature: You can now assign different moderators to each session individually. This is perfect for teams to distribute the moderating tasks in a project however you like.

Changed

We have renamed the two session cancel options to better reflect their functionality.

  • Cancel and remove user: Cancels the sessions and removes the participant from the project. They won't be able to schedule another slot.
  • Cancel and ask for a reschedule: Cancels the session while giving the tester the option to choose another slot from the available times.
Security
Fixed

Fixed an issue with longer transcriptions failing to load in time. Transcriptions should now process in about 5-15 minutes depending on session length.

Deprecated
Removed
Thomas
Zsolt

Security updates and various fixes

Security updates and various fixes
Added

Added the 'Other' gender option to the already existing options (female / male / rather not say).

Changed
Security

We now require researcher accounts to have a much stronger password (at least 16 characters including special characters). We are planning to introduce more passwordless authentication methods in the future in addition to the currently available Google login.

Fixed
  • Fixed an issue with clips getting created with a few seconds off the selected region. This was a temporary issue caused by our last fix to the session start timer.
  • We have fixed a rare issue when session confirmation emails didn't have the start time in them.
Deprecated
Removed
Zsolt

Improvements to the call join experience

Improvements to the call join experience
Added
Changed
Security
Fixed
  • We have reduced the screen flickering and reloading when you join a session. These were caused by our background checks and initial connections.
  • The recordings are starting at 00:00 now. We are cutting out the initial 5-6 seconds where the room is being created. This is just a cosmetic change basically, no actual footage is lost.
Deprecated
Removed
Zsolt

Network issue notifications in the call

Network issue notifications in the call
Added

We are now displaying messages to both participating if either party is having network issues during the call. The system will try to reconnect the participants automatically for 30 seconds in case their connection has been lost.

Changed
Security
Fixed

Fixed an issue where the in-call emoji markers were created with wrong timestamps.

Adjusted the call settings layout in Firefox.

Deprecated
Removed
Zsolt