We have just started with our user research PingPong but it has done a great impact on the recruitment of specific professionals. I was able to find participants all over the world that will definitely make an impact on our product. Customer service is incredible, a five-star service/support - they are superstars!
The moderated nature of PingPong has allowed us to get much closer to users than we have ever been able to before. The insights gathered continually help us better understand our users needs and create experiences that truly help them achieve their goals.
Growth & Product Manager
PingPong massively reduced the typical overhead involved in trying to source people to validate ideas and assumptions. It can be quite daunting and challenging to find and schedule a handful of suitable, willing candidates. With PingPong we filled our interview schedule in under 30 minutes.
We couldn’t have improved our design without qualitative data. The insights we’ve got through PingPong were extremely valuable and clarified the main motivations and concerns of our users.
PingPong helps us iterate drastically faster on our designs. Preparation for user tests used to take at least 2 working days, including screening & recruiting. Since we started to use PingPong, this takes us only half a day.
PingPong allowed us to make user testing a habit and a truly fun thing to do by taking care of the painful part of it. PingPong repeatedly connected me with people with just the right background, which allowed us to focus on what we wanted to test instead of explaining the basics.