How it works

Check out our high level explainer video about PingPong

Watch video (4:48)


Our user panel has tens of thousands of testers recruited from all over the world.

Most of them are working professionals. 75% are rated 5 stars after their first interview.

  • Smart-screening: our algorithms automatically select the most appropriate testers for you.
  • Custom screeners: add filters to your research criteria to ensure you're speaking to the right people.


Stress-free scheduling on your own terms. Just enter the dates and times when you're available and we'll get real users booked into your calendar.

  • Intelligent overbooking prevention.
  • Configurable buffer time and daily interview limits.
  • Automatic synchronisation with your Google or Office 365 calendar.


No more worrying about downloading apps for video conferencing. Our web platform has video calling built in—just log in when your interview begins.

  • Secure video calling functionality.
  • Automatic video recording.
  • Invite your team to observe the interview live.
  • Automatic pre-call connection and hardware checks for your testers.


Once your interview is complete, we'll make sure your testers get paid seamlessly. No need to track and manage your outgoing payments.

  • Fully automated incentive management and payouts
    (via PayPal and TransferWise).
  • Multi-currency support for tester payouts.
  • Customisable incentive amount and multi-currency options.


Review all your completed research in a single place and share it with those who need to understand it.

  • Video playback: Recorded videos are available a few minutes after your interview is completed.
  • Highlights: Mark important moments during the interview and easily navigate to them in playback.
  • Sharing: Share password protected recordings with your team and link to interview highlights.
  • Storage: All your interviews are stored for 2 years.
  • Clips BETA: Easily cut and download video clips from the most insightful moments during your interviews.
  • Transcriptions BETA: Automatic transcription for all interviews. Search, then jump to any sentence in the video with a single click. Powered by Amazon Transcribe.
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Customer service is incredible, a five-star service/support - they are superstars! I was able to find participants all over the world that will definitely make an impact on our product.

Irene Cazaux

UX Designer