— If we can't find testers for you, we'll refund any unused credits.
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Absolutely! It's very easy to create a team with centralised billing in your PingPong account. You can add as many teammates as you like, so any of them can set up new research and browse your research library.
It's also possible for your teammates to sit in on live research interviews as Observers. It's the digital equivalent of a one-way mirror!
Sorry, we're only focusing on remote research for now. Supporting in-person research is not on our roadmap.
Yes, you can, although our support for mobile tests is not as extensive as our desktop support. You can use OSX QuickTime to mirror iOS screen to desktop and follow mobile interactions there. Alternatively, we recommend using Zoom for mobile screen sharing.
Sorry, we only support moderated sessions at the moment.
Our standard incentive is included in your credit price, so there's no additional fee to pay. We pay testers €20 ($25 in the USA) for a 30 minute interview and make the payment directly via PayPal or TransferWise. We've found that for B2C focused research (and for some B2B too), this amount works well for most research on our platform.
If you have more niche tester requirements, we can arrange a custom credit price, which will include a higher tester incentive. This can help to attract more users to your research.
When you're looking to interview testers from a niche audience, we may recommend increasing the incentive from the baseline by €20 (to €40). This would in turn increase your credit price to €95 per credit.
When you're looking for experienced professionals and you operate in the B2B field, we may need to increase the tester incentive to anything between €40-200, depending on the exact field and experience you're looking for.
We offer a 33% discount for registered non-profit organisations. Contact us with proof of your non-profit status and we will update your account. Learn more →
