Get instant access to our global user pool of over 150,000 testers.
Benefit from automated scheduling, rescheduling and replacement.
Use the built-in video call function with the automatic recording feature.
Take time-stamped notes, highlight key details and share them with ease.
Ask members of your team to observe user interview sessions in real time.
Tester compensation is included in the credit price and paid automatically.
Absolutely! It's very easy to create a team with centralised billing in your PingPong account. You can add as many teammates as you like, so any of them can set up new research and browse your research library. It's also possible for your teammates to sit in on live research interviews as Observers. It's the digital equivalent of a one-way mirror!
Sorry, we're only focusing on remote research for now. Supporting in-person research is not on our roadmap.
To get an invoice in advance or a formal quote to purchase, simply fill out the following form and we’ll get back to you as soon as we can. Complete this form.
Sorry, we only support moderated sessions at the moment.
Keeping your data safe is just as important to us, as it is to you. This is why we use enterprise-grade security features, comply with the strictest data security protocols and conduct regular security audits. Read our security overview for more details.
Your purchased credits are not locked to one project. You can use them freely for every project you have. The credits are valid for 1 year from the date of purchase, so you have plenty of time spend them.
Yes, you can, although our support for mobile tests is not as extensive as our desktop support. You can use any third party video chat software to conduct mobile tests. Have a look at our guide on how to use PingPong with Zoom.
Our standard incentive is included in your credit price, so there's no additional fee to pay. We pay participants €15 ($20 in the USA) for a 30 minute session and make the payment directly via PayPal or Wise. We've found that for B2C focused research (and for some B2B too), this amount works well.
If you have more niche requirements, we can arrange a custom credit price, which will include a higher tester incentive. This can help to attract more users to your research. Contact us to change the tester compensation on your draft projects.
Yes, we have a wide range of professionals ready to talk business with you. When you're looking for experienced professionals and you operate in the B2B field, we will need to increase the incentive. Get in touch with us to figure out the best approach.
We know that there are some niche profiles that are really hard to recruit for. This is why we'll refund any unused credits within 30 days of the purchase, if we can't find participants for you.