Pricing

Pay as you research.

90 / credit

30 minute session = 1 credit
60 minute session = 1.5 credits

— If we can't find participants for you, we'll refund any unused credits.

  • Instant access to our global participant pool, containing more than 110,000 users.
  • We handle everything from recruitment, scheduling and recording to compensating—you can start your research in just a few minutes.
  • All tester incentives are included in the credit price.
  • Credits are valid for 1 year from the date of purchase.

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Unlimited team members

Pay as you go

Frequently asked questions

Can I use PingPong with my teammates?

Absolutely! It's very easy to create a team with centralised billing in your PingPong account. You can add as many teammates as you like, so any of them can set up new research and browse your research library.

It's also possible for your teammates to sit in on live research interviews as Observers. It's the digital equivalent of a one-way mirror!

Can I use PingPong to recruit testers for in-person research?

Sorry, we're only focusing on remote research for now. Supporting in-person research is not on our roadmap.

Can I use PingPong for mobile testing?

Yes, you can, although our support for mobile tests is not as extensive as our desktop support. You can use OSX QuickTime to mirror iOS screen to desktop and follow mobile interactions there. Alternatively, we recommend using Zoom for mobile screen sharing.

How do I request a quote or invoice?

To get an invoice in advance or a formal quote to purchase, simply fill out the following form and we’ll get back to you as soon as we can.

Complete the form

Can I use PingPong for unmoderated testing?

Sorry, we only support moderated sessions at the moment.

What's the standard incentive for participants?

Our standard incentive is included in your credit price, so there's no additional fee to pay. We pay participants €15-20 ($20-25 in the USA) for a 30 minute session and make the payment directly via PayPal or TransferWise. We've found that for B2C focused research (and for some B2B too), this amount works well for most research on our platform.

Can we change the participant incentive amount?

If you have more niche requirements, we can arrange a custom credit price, which will include a higher incentive. This can help to attract more users to your research.

When you're looking to interview users from a niche audience, we may recommend increasing the incentive from the baseline. This would in turn increase your credit price accordingly.

When you're looking for experienced professionals and you operate in the B2B field, we may need to increase the incentive to anything between €40-200, depending on the exact field and experience you're looking for.

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Customer service is incredible, a five-star service/support - they are superstars! I was able to find participants all over the world that will definitely make an impact on our product.

Irene Cazaux

UX Designer

at
Workpro