You are on this page because you have been sent here from an error message. Just follow these steps to resolve the issue quickly:

Make sure you're using Chrome and your Camera and Microphone is enabled.

  1. Refresh PingPong site: you'll be prompted to confirm refresh. Go for it because many times, a simple refresh resolves the issue.
  2. Still not working? Restart Chrome.
  3. In some cases, you need to clear Chrome cache.
  4. Still not working? Restart your computer.

Having issues with microphone / video?

Going through these steps should resolve 99% of the potential issues. In case you're still facing difficulties, please contact us.

Updated on
January 24, 2020
Written by