PingPong is joining Hotjar
We are happy to announce that PingPong has been acquired by Hotjar.

Product Update #6: Internal research title and more


Zsolt is our design founder with a background in UX design & research. He's behind most of what happens at PingPong. Follow him on Twitter or connect on LinkedIn.

Internal research title

This was one of our most requested improvements in our feedback hub. In addition to the regular public title you now have the option to name your research internally. This title is only visible to you and your team members.

Better review

Reviewing the session helps you organize sessions while also helping us find better candidates for future research. We have improved the overall design and layout with more concise options to streamline your review process.

Styling improvements

We are constantly refining the research creation process, this time with numerous tiny clarifications and visual decluttering throughout all four steps.

Improved screener results

We've implemented a few small improvements to the screener result design too. The most notable among these are the distinction between optional and required results.


Changes to spectator mode

A notification has been added on the call page for spectators only, as a reminder that they can't interact with others on the call. We've lacked this distinction before and it caused some confusion in the past.

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Customer service is incredible, a five-star service/support - they are superstars! I was able to find participants all over the world that will definitely make an impact on our product.

Irene Cazaux

UX Designer