PingPong is joining Hotjar
We are happy to announce that PingPong has been acquired by Hotjar.

Building PingPong: Product Update #3


Zsolt is our design founder with a background in UX design & research. He's behind most of what happens at PingPong. Follow him on Twitter or connect on LinkedIn.

PingPong product update #3 is here and you’ll love this one more than anything that’s come so far. Let’s dig in!


From now on, every recorded video will be automatically transcribed (Powered by Google Cloud Speech). This will save you hours of your precious time and make your sessions even more valuable.

We combined transcriptions with a whole bunch of other useful features. Transcriptions aren’t just simple logs of text – you can also click at any point in the transcription to jump directly to that point of the video. Perfect for re-living those interview highlights or sharing with your team!

Transcription quality can vary based on microphone quality and accents. To make the re-listening experience as smooth as possible (and save yourself editing time), you can edit transcriptions with a simple click.


When you’re running a interview, there are always specific moments that are worth remembering. To easily relive these important moments, you can mark them as highlights: we’ll place a little marker in the recorded video timeline so you can jump back to them later on.

Realtime interface

We improved PingPong’s in-app UX by building in real-time updates. Now you can get updates immediately as people attempt your screening questions and book interview slots.

Remote research email course

We released our email course on conducting moderated remote research. It provides you with tons of hands on tips and tricks for running smooth remote research sessions.

Great, what’s coming next?

We’re working on some other amazing features that’ll make moderated remote research even better. Coming soon will be:

  • Note-taking and commenting while interviews are running
  • And all-new ‘instant replacements’ for the rare occasions where an interview participant can’t make it to the session.

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Customer service is incredible, a five-star service/support - they are superstars! I was able to find participants all over the world that will definitely make an impact on our product.

Irene Cazaux

UX Designer