Version 0.3 Active as of 17th December 2020 — Minor changes due to Brexit
Previous: Version 0.2 Active as of 25th May 2018
PingPong (PINGPONG UX LIMITED) of Craufurd Hale LLP, Ground Floor, Arena Court, Crown Lane, Maidenhead, SL6 8QZ
Contact email: firstname.lastname@example.org
When you sign up to PingPong, your profile information will be revealed to PingPong UX Limited and also other clients or moderators ("Moderators"), who may invite you to usability study interviews ("Interviews"). We won't disclose your full name, but these Moderators will be able to view some of your personal information when you consent to this.
If you have any questions about PingPong's approach to privacy, please email us at email@example.com.
If you accept an Invitation to an Interview sent out by a Moderator, you give your consent for PingPong to create an audio and video recording and text transcription of the Interview (a "Video"). This will be used to back up the Moderator's notes and will allow individuals within their company or business group to watch the Interview, either live or at a later date. This allows them to use your feedback to improve their products or services.
Your Personal Data is collected to allow us to provide our Product, as well as for user database management, managing contacts and sending messages, analytics, managing our hosting and backend infrastructure, handling payments, registration and authentication and displaying content from external platforms.
PingPong doesn't require any "special category data" (as defined by Article 9(2) of the GDPR) as a prerequisite for using our Product. Some Interviews or Screeners may ask you if you are willing to provide such information. By doing so, you consent to the special category data becoming part of the Interview Data and being disclosed to the Moderator. You're free to decline these Invitations if you prefer not to disclose this type of data.
PingPong has been built to connect Moderators with the best matched Testers for their Interviews. Better matches means happier Moderators and more payouts for Testers. We analyse the data you provide us, along with your Usage Data, to automatically profile your account and match you to appropriate Interviews.
We may use the information you provide us to contact your from time to time to provide you with important information, required notices and marketing promotions.
You can unsubscribe from this messaging by following the 'unsubscribe' option in the message.
We care about keeping your information confidential. We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your Personal Data. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Processing of your Data is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
We use others to help us provide our services (for example, maintenance, analysis, audit, payments, fraud detection, marketing and development). These organisations and individuals will have access to your information as is reasonably necessary to perform their individual tasks on our behalf, and are obligated not to disclose or use it for other purposes.
We may process your Personal Data if one of the following applies:
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed in a variety of geographical locations.
Depending on your location, data transfers may involve transferring your Data to a country other than your own. To find out more about the place of processing of such transferred Data, see the list below.
You are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or UK or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by PingPong to safeguard your Data. If any such transfer takes place, you can find out more below or inquire with us using the email address provided above.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore:
We may be allowed to retain Personal Data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, we may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
We transfer specific User Provided and Automatically Collected data outside of the European Union/European Economic Area and UK for the purposes of improving and optimising our Product, communicating with you and marketing the Product more effectively.
By using the Product, you consent that such data may be processed in a country outside the European Union and UK.
Full list of data sub-processors can be found on our related page: PingPong Sub-processors
You can stop all ongoing collection of information by the Product easily by deleting your account via your account settings page. Please note that if you have participated in Interviews, we may not be able to erase all your data immediately.
You may exercise certain rights regarding your Data processed by PingPong:
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in PingPong or for the purposes of the legitimate interests pursued by the PingPong, you may object to such processing by providing a ground related to their particular situation to justify the objection.
PingPong will send You marketing emails if You “opt in” to receive marketing emails when registering on Our website, or if You have enquired about, or purchased any of Our goods or services.
Please note that, if You change Your mind about being sent marketing emails You can “opt out” at any time by clicking the “unsubscribe” link at the bottom of any marketing email. Once You “opt out”, You will no longer receive any marketing emails from PingPong. PingPong will continue to communicate with You regarding Your service billing and support via email.
Any requests to exercise your rights can be directed to PingPong through the contact details provided above. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Children under the age of 18 are strictly prohibited from using PingPong. If you suspect or become aware that a child has used PingPong, please contact us immediately so that we can delete their account and information.
Your Personal Data may be used for legal purposes by the PingPong in Court or in the stages leading to possible legal action arising from improper use of PingPong or the related Services. You declare yourself to be aware that the Owner may be required to reveal personal data upon request of public authorities.
For operation and maintenance purposes, PingPong and any third-party services may collect files that record interaction with PingPong (System logs) use other Personal Data (such as the IP Address) for this purpose.
PingPong does not support "Do Not Track" requests on our main product. You can however opt out of Google Analytics cookies on our marketing website by enabling Do Not Track. To determine whether any other third-party services we use honour "Do Not Track" requests, please read their privacy policies.
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
"PingPong" is a service owned and operated by PingPong UX Limited, a registered company in the UK whose company number is 10551060. All references to "PingPong", "we", "us" etc refer to PingPong UX Limited. PingPong is the means by which your Personal Data is collected and processed.
A "Tester" is a user who has registered a tester account on PingPong whereby they are invited to Interviews and will be compensated for their participation in these.
One or more questions which are attached to an Interview Invitation. The Tester will be required to complete these questions in order to respond to the Invitation and be considered for an Interview.