Version 0.3 Active as of 17th December 2020 — Minor changes due to Brexit
Previous: Version 0.2 Active as of 25th May 2018
PingPong (PINGPONG UX LIMITED) of Craufurd Hale LLP, Ground Floor, Arena Court, Crown Lane, Maidenhead, SL6 8QZ
Contact email: legal@hellopingpong.com
This Privacy Policy governs your use of the PingPong website and service ("Product") and your participation in "Interviews". Our Product enables designers, developers and business owners to contact users to hold Interviews, market research and product feedback sessions with them.
When you sign up to PingPong, your profile information will be revealed to PingPong UX Limited and also other clients or moderators ("Moderators"), who may invite you to usability study interviews ("Interviews"). We won't disclose your full name, but these Moderators will be able to view some of your personal information when you consent to this.
If you have any questions about PingPong's approach to privacy, please email us at legal@hellopingpong.com.
If you accept an Invitation to an Interview sent out by a Moderator, you give your consent for PingPong to create an audio and video recording and text transcription of the Interview (a "Video"). This will be used to back up the Moderator's notes and will allow individuals within their company or business group to watch the Interview, either live or at a later date. This allows them to use your feedback to improve their products or services.
By accepting an invitation to an Interview, you accept that you are voluntarily taking part in a study being facilitated by PingPong for the purpose of product and process improvement within the Moderator's business group ("Purpose"). You understand that your participation will be recorded and that any personal information you provide will be processed by PingPong in accordance with this Privacy Policy. You hereby grant permission to reproduce, combine, distribute (including outside of the European Economic Area) and display the Video and excerpts from it but only for the Purpose. You waive any right that you may have to inspect or approve the finished Video or the written copy that may be used with the Video, and to the extent permitted by law hereby discharge PingPong and Moderators from any liability for making, editing, distributing or using the Video.
Your Personal Data is collected to allow us to provide our Product, as well as for user database management, managing contacts and sending messages, analytics, managing our hosting and backend infrastructure, handling payments, registration and authentication and displaying content from external platforms.
PingPong doesn't require any "special category data" (as defined by Article 9(2) of the GDPR) as a prerequisite for using our Product. Some Interviews or Screeners may ask you if you are willing to provide such information. By doing so, you consent to the special category data becoming part of the Interview Data and being disclosed to the Moderator. You're free to decline these Invitations if you prefer not to disclose this type of data.
PingPong has been built to connect Moderators with the best matched Testers for their Interviews. Better matches means happier Moderators and more payouts for Testers. We analyse the data you provide us, along with your Usage Data, to automatically profile your account and match you to appropriate Interviews.
We may use the information you provide us to contact your from time to time to provide you with important information, required notices and marketing promotions.
You can unsubscribe from this messaging by following the 'unsubscribe' option in the message.
We care about keeping your information confidential. We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your Personal Data. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Processing of your Data is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
We use others to help us provide our services (for example, maintenance, analysis, audit, payments, fraud detection, marketing and development). These organisations and individuals will have access to your information as is reasonably necessary to perform their individual tasks on our behalf, and are obligated not to disclose or use it for other purposes.
We may process your Personal Data if one of the following applies:
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed in a variety of geographical locations.
Depending on your location, data transfers may involve transferring your Data to a country other than your own. To find out more about the place of processing of such transferred Data, see the list below.
You are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or UK or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by PingPong to safeguard your Data. If any such transfer takes place, you can find out more below or inquire with us using the email address provided above.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore:
We may be allowed to retain Personal Data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, we may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
We transfer specific User Provided and Automatically Collected data outside of the European Union/European Economic Area and UK for the purposes of improving and optimising our Product, communicating with you and marketing the Product more effectively.
By using the Product, you consent that such data may be processed in a country outside the European Union and UK.
Full list of data sub-processors can be found on our related page: PingPong Sub-processors
You can stop all ongoing collection of information by the Product easily by deleting your account via your account settings page. Please note that if you have participated in Interviews, we may not be able to erase all your data immediately.
You may exercise certain rights regarding your Data processed by PingPong:
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in PingPong or for the purposes of the legitimate interests pursued by the PingPong, you may object to such processing by providing a ground related to their particular situation to justify the objection.
PingPong will send You marketing emails if You “opt in” to receive marketing emails when registering on Our website, or if You have enquired about, or purchased any of Our goods or services.
Please note that, if You change Your mind about being sent marketing emails You can “opt out” at any time by clicking the “unsubscribe” link at the bottom of any marketing email. Once You “opt out”, You will no longer receive any marketing emails from PingPong. PingPong will continue to communicate with You regarding Your service billing and support via email.
Any requests to exercise your rights can be directed to PingPong through the contact details provided above. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
PingPong uses Cookies. To learn more and for a detailed cookie notice, please consult the Cookie Policy.
Children under the age of 18 are strictly prohibited from using PingPong. If you suspect or become aware that a child has used PingPong, please contact us immediately so that we can delete their account and information.
By using PingPong, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing," means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information. Except for the instances detailed above in "Transfer of data outside the EU" above, all of these activities will take place in the European Union and if you reside outside the European Union, your information will be transferred to, processed and stored in the European Union.
Your Personal Data may be used for legal purposes by the PingPong in Court or in the stages leading to possible legal action arising from improper use of PingPong or the related Services. You declare yourself to be aware that the Owner may be required to reveal personal data upon request of public authorities.
In addition to the information contained in this privacy policy, PingPong may provide you with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
For operation and maintenance purposes, PingPong and any third-party services may collect files that record interaction with PingPong (System logs) use other Personal Data (such as the IP Address) for this purpose.
PingPong does not support "Do Not Track" requests on our main product. You can however opt out of Google Analytics cookies on our marketing website by enabling Do Not Track. To determine whether any other third-party services we use honour "Do Not Track" requests, please read their privacy policies.
We reserve the right to make changes to this privacy policy at any time by giving notice to you on this page and possibly within PingPong and/or - as far as technically and legally feasible - sending a notice to you via any contact information available to us. It is strongly recommended to check this page often, referring to the date of the last modification shown. If you object to any of the changes to the Policy, you must cease using PingPong and can request that we remove your Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data PingPong holds about you.
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
"PingPong" is a service owned and operated by PingPong UX Limited, a registered company in the UK whose company number is 10551060. All references to "PingPong", "we", "us" etc refer to PingPong UX Limited. PingPong is the means by which your Personal Data is collected and processed.
A "Tester" is a user who has registered a tester account on PingPong whereby they are invited to Interviews and will be compensated for their participation in these.
One or more questions which are attached to an Interview Invitation. The Tester will be required to complete these questions in order to respond to the Invitation and be considered for an Interview.
