Version 2.1 Active as of 17th December 2020 — Minor changes due to Brexit
Previous: Version 2.0 Active as of 18th April 2019
PingPong (PINGPONG UX LIMITED) of Craufurd Hale LLP, Ground Floor, Arena Court, Crown Lane, Maidenhead, SL6 8QZ
Contact email: email@example.com
When You use the Services to connect with other users, Your profile information will be revealed to PingPong and users who have registered a tester account with PingPong (“Testers”), who You may invite to take part in Your usability study interviews ("Research"). We won't disclose Your full name, but Testers will be able to view some of Your personal information when You consent to this.
If you have any questions about PingPong's approach to privacy, please email us at firstname.lastname@example.org.
When You send an invitation to a Tester to take part in Research, You give Your consent for PingPong to create an audio and video recording and text transcription of the Research (a "Video"). This will be used to backup Your notes and will allow individuals within Your company or business group to watch the Video, either live or at a later date. This allows You to use Tester feedback to improve Your products or services.
Your Personal Data is collected to allow us to provide our Product, as well as for user database management, managing contacts and sending messages, analytics, managing our hosting and backend infrastructure, handling payments, registration and authentication and displaying content from external platforms.
PingPong does not collect any "special category data" (as defined by Article 9(2) of the GDPR) from You when using our Services.
The Services have been built to connect You with the best matched Testers for Your interviews. Better matches means You are happier and more payouts are made to Testers. We analyse the data You provide us, along with Your Usage Data, to automatically profile Your account and match You to appropriate Testers.
PingPong cares about keeping Your information confidential. We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of Your Personal Data. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Processing of Your Data is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
PingPong uses others to help us provide our Services (for example, maintenance, analysis, audit, payments, fraud detection, marketing and development). These organisations and individuals will have access to Your information as is reasonably necessary to perform their individual tasks on our behalf, and will not disclose or use Your information for other purposes.
We may process your Personal Data if one of the following applies:
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Our Services are global and Your information (including Personal Data) may be stored and processed in any country where we have operations or where we engage service providers, and we may transfer Your information to countries outside of your country of residence, which may have data protection rules that are different from those of Your country of residence.
The personal data that we collect from You may therefore be transferred to, and stored at, a destination outside the European Economic Area ("EEA") or the UK. It may also be processed by staff operating outside the EEA or UK who work for us or for one of our suppliers or partners. Such staff or subcontractors may be engaged in, among other things, the fulfilment of Your order, the processing of Your payment details or the provision of support services. By submitting Your Personal Data, You agree to this transfer, storing or processing outside of the EEA or the UK.
The Services are accessible via the internet and may potentially be accessed by anyone around the world. Other users may access our Services from outside the EEA or the UK. This means that where You chose to post Your data within the Services, it could be accessed from anywhere around the world and therefore a transfer of Your data outside of the EEA or the UK may be deemed to have occurred. You consent to such transfer of Your data for and by way of this purpose.
All information You provide to us is stored on our secure servers. Any credit card information or payment transactions will be encrypted using SSL technology. Where we have given You (or where you have chosen) a password which enables You to access certain parts of the Services, You are responsible for keeping this password confidential. We ask You not to share any password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavour to protect Your Personal Data, we cannot guarantee the security of Your data transmitted to the Services. Any transmission is at Your own risk. Once we have received Your information, we will use strict procedures and security features to try to prevent unauthorised access.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore:
We may be allowed to retain Personal Data for a longer period whenever You have given consent to such processing, as long as such consent is not withdrawn. Furthermore, we may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our contracts with you, or fulfil your request to “unsubscribe” from further messages from us.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
You can stop all ongoing collection of information by the Product easily by deleting your account via your account settings page. Please note that if you have participated in Interviews, we may not be able to erase all your data immediately.
You have the right under Data Protection Law, free of charge to:
Please note that where we process Your Personal Data for marketing purposes, if You change Your mind about being contacted in the future, You can also “opt out” at any time by clicking the “unsubscribe” link at the bottom of any email. Once You “opt out”, You will no longer receive any marketing emails from us. We will continue to communicate with You regarding Your service billing and support via email
Children under the age of 18 are strictly prohibited from using the Services. If You suspect or become aware that a child has used the Services, please contact us immediately so that we can delete their account and information.
If you have any complaints about our use of Your Personal Data in addition to contacting us, You may contact the following applicable data protection supervisory authority: Individuals located in the EU should contact our lead supervisory authority: the Hungarian National Authority for Data Protection H-1125 Budapest, Szilágyi Erzsébet fasor 22/C or https://www.naih.hu/general-information.html