Help center

Getting started

First step

A short introduction and summary for this series of articles

Create a research project

How to create a research project in PingPong

Prepare for the session

Everything you should have to start interviewing

During the session

General tips for conducting online research sessions

After your research project

Your goal is to summarise the important insights and group these to uncover problems and patterns.

PingPong guide

How to duplicate a research

Run a recurring study or reschedule a session with duplicating

How does referral work

Earn extra credits by referring PingPong to your friends

How to manually allow testers to book

How to cherry-pick testers with specific answers on their screener

How to spectate sessions

The PingPong Spectator feature allows your team members to watch your sessions live

How does PingPong protect my business IP?

We understand that protecting your research and IP is very important to your business. We feel the same way.

How to create Clips

You can create short clips to store or export key insights from a session

Research tips

How to run mobile user tests with PingPong

A guide for conducting usability tests on native Android or iOS apps

What to research

A few ideas to help to find your next research project

Tips on creating user research screeners

We have collected a few key points to help you create meaningful screeners for your user research

How many people do I need to interview, for good research results?

Conduct research with 5 users to get the best value for your time and investment.

How can I improve the show up rate?

Our best practises to improve show up rate

Troubleshooting

How to share your iPhone screen with Zoom

How to share your Android screen with Zoom

How to share your screen

Quick guide on how to start the screen sharing during a call

How to resolve call issues

Some quick tips to resolve difficulties around a PingPong session

How to enable your microphone and camera in Google Chrome

Follow this step-by-step guide to enable both devices and participate in interviews on PingPong

How to share your iPhone screen

Quick help to setup screen sharing for iPhone
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